Public Sector

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If you’re charged with improving satisfaction, service or value, you’ll be looking at how to monitor the customer experience. We offer a selection of specialist research services tailored for you, from mystery shopping to customer satisfaction tracking across your portfolio of services.  We’ve helped a number of councils to check quality at the sharp end and encourage outstanding performance by highlighting a job well done. We’ve also enabled investments to be prioritised, and provided an important independent input, validating the accuracy of indirect measures of satisfaction.

For more information about the impact of our work on service development: click here.

“Fast Track Solutions were really good to deal with from the initial contact. They were prompt in following up and responding to the brief and willing to adjust. We’re really happy with the way the results were presented and plan to repeat the exercise.”
Contact Centre Manager, London Borough Council